Medical Information Services
DIRC offers innovative solutions to provide a seamless service to your customers,
saving you both time and money. Our staff understand your needs and expectations and
the importance of the relationships that you maintain.
Serving the public, health professionals, or a mixture of both, DIRC professionals are
ready on short-notice to meet your medical information needs. All calls are responded
to within the parameters you establish, and all calls are documented electronically and
detailed reports are generated to track utilization, demographics, and the nature of calls.
Telephone standards are tracked including wait times and abandonment rates. Calls can be routed
automatically and answered to appear completely seamless to external callers. Service provision in
French and other languages is available.
Advantages of outsourcing your medical information service to DIRC:
Eliminates documentation and technology issues related to setup and growth
Access to skilled pharmacists with superb communication skills
Cost-effective and highly scalable
Enhanced knowledge base available to callers
Seamlessly integrated with your in-house functions
Resource for adverse drug reaction (ADR) reporting
Rigorous quality assurance
In addition to the call centre function, DIRC also contracts for many projects related to
drug information including medical writing, literature searches, and other specialty projects
Our clients are varied and include pharmaceutical companies as well as the Ministry of Health,
where we serve over 12 million Ontarians through the TeleHealth Ontario service.
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© Copyright 2008 DIRC.
All rights reserved. 
